Refund policy

Return & Exchange Policy
Return Window
We accept returns and exchanges within 15 days of delivery.
Eligibility
To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging with all tags/labels intact
Accompanied by proof of purchase (order ID or invoice)

Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 15 days with photos/videos of the issue. We'll arrange a replacement or refund at no extra cost to you.
Return Shipping
For returns due to change of mind or other non-defect reasons, the customer is responsible for return shipping costs, including any international shipping charges.
Refund Process
Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds will be processed to the original payment method within 5-7 business days.
Non-Returnable Items
For hygiene and safety reasons, certain items (if applicable — e.g., teethers that have been used) may not be eligible for return. Please check individual product pages for specifics.